IF YOU HAVE A COMPLAINT
Please submit your initial complaint in writing to Local Pensions Partnership Administration (LPPA), our outsourced pensions administration provider. You can find out how to do this on the LPPA website.
Alternatively, send your complaint by post to:
PO Box 1383
If LPPA’s response falls short of your expectations, you can escalate your complaint. The steps are set out in this member guide to the Internal Dispute Resolution Procedure.
There are also a number of statutory bodies that can help if you have a complaint about your pension:
THE PENSIONS OMBUDSMAN
The Pensions Ombudsman is an independent organisation set up by law. They can help if you have a complaint or dispute about your pension. They’ll look at the facts and come to an impartial decision. Their service is free.
THE PENSIONS ADVISORY SERVICE (TPAS)
TPAS is a Government service that provides free information and guidance on pensions. It’s a great place to go if you are worried about your pension or are simply looking for information about how pensions work.
T: 0800 011 3797