Our Member Survey 2025 results are now live

• Most respondents agree that the LPFA effectively manages their pension and is a well-run Fund  

• Over 73 per cent of respondents consider the LPFA to be trustworthy and reliable 

• Discussion and communication of responsible investment themes encourages members to remain in the Fund 

London, 13 November 2025 

We have now published the results of our Member Survey 2025, the third since 2021. The survey was sent to around 42,000 members by email and received 3,099 number of total responses. The full report can be found on our website. 

Key findings show that the majority of the 3,099 respondents regard the LPFA as a reliable and well-run fund. Over 73 per cent of respondents agree or strongly agree that the LPFA is trustworthy and reliable, with 67 per cent agreeing or strongly agreeing that the LPFA effectively manages their pension.  

Support for the LPFA’s responsible investment strategy remains strong with 64 per cent of respondents stating that discussion and communication of RI makes them more likely to stay in the Fund. The findings also show nearly twice as many respondents support the idea of investing in a way that avoids harm and creates positive impact, compared to those who prioritise financial returns regardless of impact. 

Jo Donnelly, LPFA CEO, said: “Our Member Survey plays an important role in ensuring that we provide our members with the best service possible. We do act on the feedback that we receive from them and publishing a report summarising the findings helps us remain transparent. We will be discussing the results in more detail will all our members in our forthcoming Member Forum and more widely in our Fund Newsletter.” 

The survey also provided feedback on communications and administration services delivered by our administrator, Local Pensions Partnership Administration (LPPA).  

While the information members receive is widely viewed as easy to read, understandable, useful and timely, some areas were flagged for improvements, including response times and the functionality of the online portal, PensionPoint. 

We will continue to work closely with LPPA to reflect on the feedback we have received from our members. 

Note to editors 

About the LPFA 

The LPFA is a defined-benefit LGPS Pension Fund and Administering Authority with c.100,000 members, 116 active employers and over £8 billion of assets (as of 31 March 2025). The Fund’s assets are fully pooled via LPPI, together with those of the Lancashire County Pension Fund and the Royal County of Berkshire Pension Fund. The LPFA and Lancashire County Council are also shareholders of the Local Pensions Partnership which comprises LPPI and pensions administrator, LPPA. LPPA administers the LPFA Fund. The LPFA is a signatory of the Climate Action 100+, a member of the LAPFF and is a participant in the C40 Cities Divest/Invest Forum. The LPFA made a Net Zero commitment in September 2021. 

For further information, please contact Alistair Peck or Evelina Miller on communications@lpfa.org.uk.